In an attempt for greater transparency, we have separated out areas of our full Terms & Conditions that are related specifically to refunds.
Please read below and send us an email at Support@NancyAndersonFit.ZenDesk.com!
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Refund Policy Excerpts below are taken from our full Terms and Conditions policy.
If you wish to this in its entirety, please click here https://www.nancyandersonfit.com/terms-and-condiitions.
7. BILLING.
7.1. Payment Forms. Our Services are available through subscription fees, which may vary in billing cycles based on the selected plan.
7.2. Subscription Plans. Subscription Plans allow you to set up recurring payments for access to the fitness, nutrition and other services available through the Service. By registering for a Subscription Plan, you authorize us to charge the credit card or account that you have designated every Billing Cycle (as defined below) in the amount of the applicable Subscription Plan fee plus applicable tax. Subscription Plans can be offered on a monthly, quarterly, or annual basis (each a "Billing Cycle"). Subscription plans automatically renew at the end of each Billing Cycle, unless canceled in accordance with our cancellation policy.
Your Subscription Plan may be subject to Additional Terms presented to you prior to purchase. We may change the price of Subscription Plans from time to time, but we will communicate any price changes to you in advance in the manner required by applicable law (if any) and, if applicable, we will tell you how to accept those changes. Price changes for Subscriptions will take effect at the start of the next Subscription Period.
7.3. Billing Cycles. The subscription fee for the Subscription Plans and any charges you may incur in connection with the site, such as taxes and possible transaction fees will be charged through our Online Payment Service. The length of your billing cycle will depend on the Subscription Plan that you choose when you signed up for the Subscription Plan. Fees for Subscription Plans are fully earned upon payment and are not refundable.
7.4. Auto-Renewal and Cancellation. Subscription Plans automatically renew at the end of a Billing Cycle until they are cancelled by you according to these terms or otherwise terminated by us. This means that you will be charged for the applicable fee at the beginning of every Billing Cycle unless and until you cancel your Subscription Plan, after which no further charges will be made.
7.5. How to Cancel. You may cancel your Subscription Plan without fee or penalty at any time by logging into your account on the Services and following the cancellation instructions provided. If you have questions about cancellation, you can contact us at: Email: support@nancyandersonfit.zendesk.com Phone number: 909-351-5945 Physical mailing address: 3419 via lido #328 Newport Beach, CA 92663
If you cancel your Subscription, cancellation will be effective at the end of the then-current Subscription Period, after which no further charges will be made. You will continue to have access through the end of Your applicable Billing Cycle. We do not provide refunds or credit for any partial Subscription Periods. Cancellations must be completed at least 24 hours prior to the end of your current Billing Cycle to take effect at the end of the current Billing Cycle.
7.6. Payment Methods. To use the service, You agree to provide us with one or more Payment Methods, including, but not limited to, billing through a third party servicer. If You provide an alternative method for billing, We reserve the right to bill those methods in case the primary method is declined. In the case that a payment is not settled for any reason and You have not cancelled the subscription, we reserve the right to terminate or suspend Your access to the Service till payment is made. If, for any reason, all your payment methods are declined, we are not responsible for the subsequent suspension or cancellation of the service.
7.7. Trial Periods. If you are in a Trial Period, you will not be charged until the trial period has ended. You may cancel any time during the Trial Period to avoid charges. To ensure that you are not charged, you are required to submit your cancellation request within 24 hours prior to the end of your Trial Period. Upon the expiration of the Trial Period, your subscription period shall be as you designated when you signed up for a Trial Period (starting as of the end of the Trial Period).